Terms of Service

1. Agreement to Terms

By accessing and using this website, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

These Terms of Service ("Terms") govern your use of the Singapore Wildlife Parks website and services for Singapore Zoo, Night Safari, Bird Paradise, and River Wonders (collectively, the "Parks").

2. Use of Website

2.1 Eligibility

By using this website, you represent that you are at least 18 years old or accessing the site under the supervision of a parent or legal guardian. You agree to provide accurate, current, and complete information during any registration or booking process.

2.2 Permitted Use

You may use our website for the following purposes:

• Browsing information about our wildlife parks
• Making legitimate bookings for park visits
• Accessing educational content about wildlife
• Contacting us with genuine inquiries

2.3 Prohibited Use

You agree NOT to use the website to:

• Violate any laws or regulations
• Transmit any malicious code or viruses
• Attempt unauthorized access to our systems
• Scrape or harvest data without permission
• Make false or fraudulent bookings
• Resell tickets without authorization
• Interfere with other users' enjoyment of the service

3. Ticket Booking Terms

3.1 Booking Process

When you book tickets through our website:

1. Select your desired park(s) and visit date(s)
2. Choose the number and type of tickets
3. Provide accurate visitor information
4. Complete payment through our secure system
5. Receive confirmation via email

3.2 Pricing and Payment

• All prices are in Singapore Dollars (SGD)
• Prices include applicable taxes unless stated otherwise
• We accept major credit cards and approved payment methods
• Payment is required at the time of booking
• Prices are subject to change without notice

3.3 Cancellation and Refund Policy

• Cancellations made 48 hours before visit: Full refund
• Cancellations made 24-48 hours before visit: 50% refund
• Cancellations made less than 24 hours: No refund
• No-shows: No refund
• Refunds processed within 7-14 business days

4. Park Visit Terms

4.1 Entry Requirements

• Valid ticket required for entry
• Tickets are non-transferable unless authorized
• Age verification may be required for child tickets
• Compliance with park rules and regulations
• Right to refuse entry for safety or security reasons

4.2 Park Rules

Visitors must comply with all park rules including:

• No feeding of animals unless authorized
• No flash photography in designated areas
• No smoking except in designated areas
• No outside food in certain areas
• Supervision of children at all times
• Respectful behavior towards animals and staff

5. Intellectual Property

All content on this website, including text, graphics, logos, images, audio clips, and software, is the property of Singapore Wildlife Parks or its content suppliers and is protected by international copyright laws.

You may not:

• Reproduce, distribute, or create derivative works without permission
• Use our trademarks without written consent
• Remove any copyright or proprietary notices
• Use content for commercial purposes without license

6. Privacy and Data Protection

Your use of our website is also governed by our Privacy Policy and Cookie Policy. By using our services, you consent to our collection and use of your information as described in these policies.

7. Disclaimers

7.1 Service Availability

We strive to ensure our website is available 24/7, but we do not guarantee uninterrupted access. We may suspend or restrict access for maintenance, updates, or other reasons without notice.

7.2 Information Accuracy

While we endeavor to keep information accurate and up-to-date, we make no warranties about the completeness, reliability, or accuracy of this information. Park operations, show times, and animal exhibits are subject to change.

7.3 Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, privacy practices, or terms of these external sites.

8. Limitation of Liability

To the fullest extent permitted by law:

• We shall not be liable for any indirect, incidental, special, or consequential damages
• Our total liability shall not exceed the amount paid for tickets
• We are not liable for circumstances beyond our reasonable control
• We are not responsible for lost, stolen, or damaged personal property

9. Indemnification

You agree to indemnify and hold harmless Singapore Wildlife Parks, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising out of your use of the website or violation of these Terms.

10. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on the website. Your continued use of the website after changes constitutes acceptance of the modified Terms.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Singapore. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Singapore.

12. Contact Information

For questions about these Terms of Service, please contact us:

13. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect.

14. Entire Agreement

These Terms constitute the entire agreement between you and Singapore Wildlife Parks regarding the use of our website and services, superseding any prior agreements between you and us regarding the same.